un-note humanize

I need to humanize the enemy, there has to be a character in the protectorate that people can sympathize with, otherwise why would anyone be living there? There has to be something good about the protectorate... it's dafe, it's predictable, it's beautiful, it just works (a kind of paradoy of Apple? Complete with Gruber references? That would be hilarious.

Then there also need to be a sympathic character within the place. Or at least a bad guy that is filled out enough to add a little depth and complexity to that section.

The man in black is playing both sides...?