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+Symantec, makers of the Norton Anti-virus software created a massive SNAFU for Chinese users when an update mistakenly identified two critical system files in the Simplified Chinese edition of Windows XP Service Pack 2 as Trojan horses.
+
+The two files, netapi32.dll and lsasrv.dll, were erroneously quarantined by the anti-virus software leaving users with a crippled installation of Windows. Rebooting the affected PCs caused Windows to fail on start-up and display the dreaded [blue screen of death][1].
+
+Symantec uploaded a revised update some 13 and a half hours later, but by then it was too late for users who had already updated and restarted. 
+
+By quarantining critical system files Symantec effectively rendered perhaps as many as a million, if China's state-sponsored Xinhau News Agency is to be believed (other reports range from 7,000 to several hundred thousand), Windows installations completely useless.
+
+Affected users will need to install new copies of the two .dll files.
+
+To compound matters, Symantec, in addition to their slow-as-molasses response, has yet to post any real notice of the problem on its site.
+
+Symantec did post a support document on its Chinese-language site that outlines how to use the Windows XP installation CD to re-install the files, but that document is buried deep in the site and Symantec homepage has no information on the issue at all.
+
+[via [Computer World][2]]
+
+[2]: http://computerworld.com/action/article.do?command=viewArticleBasic&articleId=9020058&intsrc=hm_list "Chinese PC users still contending with Symantec signature foul-up"
+[1]: http://blog.wired.com/wiredphotos30/ "BSOD Through the Ages"
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