blob: 5f9487834da9d20492bcafd06a7b10b693849f76 (
plain)
1
2
3
4
5
6
7
8
9
10
11
12
|
<img alt="Symantec" title="Symantec" src="http://blog.wired.com/photos/uncategorized/2007/05/22/symantec.jpg" border="0" style="float: right; margin: 0px 0px 5px 5px;" />A while back we told you about Symantec accidentally [crippling upwards of 50,000 Chinese Windows machines][1] when the anti-virus software deleted two critical system files in the Simplified Chinese edition of Windows XP which left those systems inoperable.
In an [attempt to return to its users good graces][3] Symantec is offering affected users a free copy of Norton Save & Restore 2.0 backup software (enterprise users can get Symantec Ghost Solution Suite) along with a 12 month extension to the Norton Anti-Virus subscription services.
Symantec calls the offer a "gesture of goodwill," however given that Norton is in fact the source of the original problem, many users may think twice about installing it again. Or as the Register so [drolly puts it][2]: "cockroach in your salad, sir? Have some free salad."
Symantec had previously hinted that was considering a compensation package of some kind for affected users, but an extension of the same service that caused the problem is dubious at best; especially given that some Chinese enterprise companies are rumored to be demanding up to $130,000 for lost productivity.
[1]: http://blog.wired.com/monkeybites/2007/05/symantec_hoses_.html "Symantec Hoses Chinese Windows Users"
[2]: http://www.theregister.co.uk/2007/06/25/symantec_compensation/ "Symantec showers free software on bug-afflicted Chinese"
[3]: http://www.symantec.com/zh/cn/home_homeoffice/theme.jsp?themeid=goodwill
|
