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Thank you so much for that information, Scott. Allow me a few minutes to pull up the account and check your SIM. Sending you also the instructions to set your APN settings. One moment, please.
Chiara 13:51
Here is the step-by-step troubleshooting.
• Factory reset by poking the tiny hole at the back of the device for 10-15seconds.
• When the reset is done, please connect your device to the router Wi-Fi. (It's ok if it doesn't have an internet connection)
• From your web browser, type in http://attwifimanager
• Login password is: attadmin
• Click on Settings > Advanced Settings > Cellular
• Click the ADD button(beside Delete) and complete the fields.
Profile name: OTR Mobile
APN: vpn.accessmylan.net (ALL LOWERCASE)
PDP: IPV4V6
Authentication: PAP
PDP Roaming: IPV4
Username: data
Password: data
Send me a photo of your APN settings before saving, please.
• After adding, click SAVE -- Set Band Region: LTE ALL
• You will see the list of APNs at the bottom of your screen. Make sure the one you added is selected and active
• Power cycle the device (Turn off for a minute and then back on) Do not reset
Let me know if you need help in changing the settings, Scott. I checked the SIM card and it is active.
Just to inform, please make sure the change the APN to vpn.accessmylan.net. When you insert the SIM in your Nighthawk, the SIM will work and have service but since you didn't change the APN, it will likely work until 20GB of usage and would need to wait for the refresh, 2nd of every month. To be able to enjoy the allocated data, every time you reset your device, change the APN to vpn.accessmylan.net
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